Shipping / Delivery

 

1.    Shipping Costs
2.    Despatch
3.    Delivery
4.    Delivery Acceptance
5.    Your Right of Cancellation

 


1 Shipping Costs

Link to UK Shipping Rates

Link to International Shipping Rates

ChampionMotoUK‘s postage & packaging costs vary according to the size and weight of the order, its destination and the type of postal service requested.  However, we are proud to announce the inclusion of a Shipping Calculator in Step 1 of the Checkout process, a quick and easy way of calculating your costs without having to enter any personal details. 

Our UK shipping costs are based on standard UK postal charges with, but not restricted to, Royal Mail and Parcel Force.  Our International Rates are based on Royal Mail International Signed For Small Packages and Parcel Force Euro Priority Business, in both cases by Airmal.  We reserve the right to use other couriers at no extra cost if beneficial to ourselves or to you. 

There are free-shipping offers on some products for orders not exceeding 10Kg in weight and delivered within the UK mainland only.  You will have the option of upgrading the standard postal service during the checkout procedure.  Shipping costs for multi-product orders including both free-shipping and non-free shipping items are based on the total order weight.  It may therefore be cheaper for you to order free-shipping products separately.

Delivery/postage costs are per order.



2 Despatch

ChampionMotoUK will endeavour to despatch your order to you as soon as it can.  Despatch times vary according to product type and product availability.  Items are normally despatched within 2 to 3 working days.    

If it is not possible to despatch within 7 working days from order placement, ChampionMotoUK will endeavour to inform you as soon as is reasonably practicable, but in any case within that period.

If you have special delivery instructions please advise our sales team and/or pass comment in the relevant fields during the checkout process.  Deliveries can be made to the billing address, a work address or an alternative address if required.  



3 Delivery

For UK Mainland addresses, ChampionMotoUK offer several postal services including but not limited to Royal Mail 2nd Class, Royal Mail 1st Class, 48-hour courier service (normally Parcel Force 48) and 24-hour courier service (normally Parcel Force 24).  Other courier services may be used if deemed more appropriate and we reserve the right to upgrade your desired postal service free of charge without prior notification.  2nd Class postage to UK normally takes up to 5 working days to deliver and 1st Class UK deliveries normally take 1 to 3 working days to deliver.

For non-UK and Eire addresses, we only offer a standard delivery service, normally taking up to 10 working days for EU delivery, longer for outside the EU.  UK-bound goods are normally delivered within 7 working days of the order placement.  However, please allow up to 10 working days for delivery in case of busy periods or stock availability.

As the postal services we offer are not under our direct control, we are unable to guarantee the above stated estimated delivery times. Every effort will be made to deliver the goods as soon as possible after your order has been accepted and in any event within 30 days of your order.  However, ChampionMotoUK will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.  In this case, ChampionMotoUK will inform you as soon as possible.

Goods will be delivered to the shipping address you give when you place your order.  If there is no-one at the given shipping address who is competent to accept delivery of the goods, you will be notified of an alternative delivery date or a place to collect the goods.

If delivery cannot be made to the given shipping address, ChampionMotoUK will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for delivery.  Refund for delivery costs will only occur after we receive the return of goods.

The responsibility for the goods remains with ChampionMotoUK until you have received them.  You will become the owner of the goods you ordered and responsible for risk of loss of or damage to them once they have been delivered to you.

If you have any queries with regards to your delivery please contact ChampionMotoUK, quoting your name, address and order number by email to enquiries@championmotouk.com or by telephoning 02920 807614.  If we are unable to take your call, please leave the above details and a contact number and we will get back to you as soon as possible.



4 Delivery Acceptance

All goods should be thoroughly inspected before accepting delivery.  The correct number of packages should be signed for at the time of delivery, as shortages cannot immediately be rectified.  

Any goods found to be damaged or faulty on delivery should be notified to ChampionMotoUK immediately.  

You should report any shortage to us within 48 hours of the delivery date.



5 Your right of cancellation

You have the right to cancel the contract at any time up to the end of seven working days after you receive the goods (see below).  A working day is any day other than weekends and bank or other public holidays.

To exercise your right of cancellation, you must give written notice to ChampionMotoUK by hand, post or email at the address or email address shown below, giving details of the goods ordered and (where appropriate) their delivery.

If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to ChampionMotoUK at your own cost. The goods must be returned to the address shown below.  You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.

Once you have notified ChampionMotoUK that you are cancelling the contract, ChampionMotoUK will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.

If you do not return the goods as required, ChampionMotoUK may charge you a sum not exceeding the direct costs of recovering the goods.

You do not have the right to cancel the contract if the order is for motorcycle helmets, or for goods which by their nature cannot be returned or are liable to deteriorate or expire rapidly.  ChampionMotoUK will notify you at the time your order is accepted if this applies.

 

 

The address for correspondence, ordering and returns is:

ChampionMotoUK Ltd
Unit 10, Evans Business Centre
Western Industrial Estate
Caerphilly
Wales
CF83 1BE

Tel: 02920 807614
International:+44 (0)2920 807614
e-mail:enquiries@championmotouk.com
Web:   www.championmotouk.com